bigwim | Responsible Gaming – Play Safe and Stay in Control

Q: Will I lose my balance if I self-exclude?

No, self-exclusion does not affect your account balance in any way. Our support team will guide you through the withdrawal process at the end of your exclusion period or in the case of a permanent closure.

Q: Does reducing your deposit limit take effect immediately?

Yes, reducing a limit takes effect immediately. However, increasing a limit has a 24-hour cooling period as a safety measure.

Q: Can a family member request self-exclusion on someone's behalf?

Accounts cannot be closed directly at a third party's request. However, if a family member has concerns, please contact our support team — we will assess the situation and take appropriate action.

Q: Is there any problem with turning off Reality Check?

No, it's optional. However, we recommend keeping Reality Check enabled — it helps you stay aware and keeps your sessions in check.

Q: Is recovery from betting addiction really possible?

Yes, absolutely. Many people have overcome this with timely awareness, the support of family and friends, and professional counselling. Reaching out for help is the most important step you can take.

What responsible gaming means — and why it matters

Betting and online gaming can be a fantastic source of entertainment — when enjoyed responsibly. But when gaming crosses the line from fun into addiction, it can have a serious negative impact on a person's life, their family, and their finances.

BigwimResponsible gaming at — isn't just about handing over a few tools. It's part of who we are. We encourage every user to stay informed, engaged, and in control.

What Responsible Betting Looks Like

A healthy betting experience has certain qualities that keep the fun alive. Keep these in mind whenever you bet:

Betting is for entertainment — not a source of income.
Only bet money you can afford to lose without it affecting your daily life.
Don't chase losses by placing more bets to recover what you've lost.
Don't let betting take priority over spending time with family and friends.
Don't bet when you're stressed, angry, or under the influence of alcohol.

Gaming addiction — in the context of Bangladesh

As online gaming and betting have grown in Bangladesh, so has awareness of addiction risks. Gaming addiction is not a weakness — it is a mental health condition that can affect anyone, regardless of age or profession.

The good news is — with awareness at the right time and the right steps, it is possible to turn things around. Bigwim wants to help you do exactly that.

How to tell when you're crossing the line

Ask yourself these questions. If most of your answers are "yes," it's time to pay attention:

I keep trying to win back money I've lost through betting.
Spending more time or money than you planned.
You feel irritable or moody when you're not gaming.
I hide how much I'm gaming from the people close to me.
Your salary or savings are being depleted by betting.

If you regularly notice even one of the signs above, reach out to Bigwim's support team. We don't judge — we just help.

The role of family and loved ones

Often, it's a family member or close friend who first notices when someone is developing a gaming problem. If someone you care about is in this situation, approach them with empathy — not blame. Offer your support, and if needed, reach out to Bigwim Support. We're here to guide families too.

Check Yourself

Do any of the following apply to you? Check all that do.

I'm betting beyond my budget

I place more bets to chase my losses

I hide my gambling from family

Work or studies are suffering

Feeling restless when you're not playing

Excellent! Your gaming habits appear healthy. Stay mindful.

Stay alert. Some warning signs are showing. Consider setting limits.

Get help. Multiple signs are present. Please reach out to our support team.

Monthly Budget Calculator

Decide what percentage of your monthly income you want to spend on entertainment.

Monthly Income: ৳20,000

Entertainment Budget (5%): ৳1,000

৳1,000

This amount spent on betting is within safe limits

Bigwim's Responsible Gaming Tools

You're in control — these tools are free and easy to use

Free

Deposit Limit

Set your own daily, weekly, or monthly deposit limit.

Go to Account Settings
Open the Responsible Gaming section
Set a Deposit Limit
Changes take effect after 24 hours

Instant

Self-Exclusion

Suspend your account temporarily or permanently — takes effect immediately.

Choose 30 days, 3 months, or permanent
Confirm
Takes effect immediately
You must reactivate manually once the period ends

Smart

Reality Check

Receive a pop-up reminder every 30, 60, or 90 minutes to keep track of how long you've been playing.

Select a time interval
Stays active automatically
Session details shown in notifications
Can be stopped at any time

Protection

Betting Limits

Set a cap on the total amount you can bet within a given period.

Set a limit on single bets
Set a Daily Total Bet Limit
Automatically stops when the limit is exceeded
Limit reductions take effect immediately

Break

Cooling-Off Period

Take a break anywhere from 24 hours to 7 days. Similar to self-exclusion, but temporary.

Choose between 1 day and 7 days
Login is disabled during a break
Balance stays safe
Automatically reopens after the period ends

Analytics

Gaming History Report

Review your weekly or monthly gaming patterns and assess your own habits.

View a summary of your total time and spending
Win/Loss Ratio Analysis
Comparative Monthly Report
Download in CSV format

Recognize the warning signs of addiction

If you notice these signs in yourself or someone you care about, seek help

Financial HardshipTaking out loans or draining savings to fund betting

Secretive BehaviorHiding gaming activity from family

Chasing LossesRepeatedly trying to win back money lost through betting

Losing Track of TimeLosing track of time for hours on end

Relationship strainGrowing distance from family and friends due to gaming

Impact on Work or StudiesGaming affecting your work or studies

Emotional DistressFeeling anxious or irritable when not playing

Playing to escape problemsTurning to gaming to escape real-life problems

Steps to Getting Help

You don't have to face this alone — take the right steps

Step 01

Acknowledge Your Situation

Acknowledging the problem is the most important step. Accept the reality without blaming yourself.

Step 02

Temporarily Suspend Your Account

Log in to Bigwim and use the self-exclusion or cooling-off option — it takes effect immediately.

Step 03

Talk to Someone You Trust

Talk to a family member or a trusted friend about what's going on. Having someone by your side makes the journey much easier than facing it alone.

Step 04

Contact Bigwim Support

Our trained support team understands your situation and will help you figure out the next steps.

Step 05

Seek Professional Help

If needed, seek guidance from a mental health professional or counsellor. It takes courage — not weakness.

FAQ

Will I lose my balance if I self-exclude?

Does reducing your deposit limit take effect immediately?

Can a family member request self-exclusion on someone's behalf?

Is there any problem with turning off Reality Check?

Is recovery from betting addiction really possible?

Why Bigwim's Responsible Gaming Is Trustworthy

We stand by our users not just in words, but in action

Protection

Strict Age Verification

Age verification is mandatory during registration and the KYC process. Bigwim leaves no door open for minors.

Training

Trained Support Team

Our customer support team has received specialist training in responsible gaming — they help without any judgment.

Automatic

AI-Powered Risk Detection

Our system automatically detects unusual gaming patterns and sends alerts when needed.

In Bengali

Full Support in Bengali

All responsible gaming information and support is available in Bengali — no language barrier.

Standards

Internationally Aligned Standards

Bigwim has developed all its policies in line with GamCare and international responsible gaming standards.

Transparency

View Gaming Statistics

View all your transactions, sessions, and gaming history at any time — with complete transparency.

Play Safe — Play at Bigwim

Practice responsible gaming and keep betting purely for entertainment. Sign up and play smart.

Register Safely Have more questions?

BigwimResponsible Gaming at — stay in control, stay in the fun

18+ Only

Stay in Control

Self-Exclusion

Expert Support

What responsible gaming means — and why it matters

What Responsible Betting Looks Like

Gaming addiction — in the context of Bangladesh

How to tell when you're crossing the line

The role of family and loved ones

Bigwim's Responsible Gaming Tools

Deposit Limit

Self-Exclusion

Reality Check

Betting Limits

Cooling-Off Period

Gaming History Report

Recognize the warning signs of addiction

Steps to Getting Help

FAQ

Why Bigwim's Responsible Gaming Is Trustworthy

Strict Age Verification

Trained Support Team

AI-Powered Risk Detection

Full Support in Bengali

Internationally Aligned Standards

View Gaming Statistics

Play Safe — Play at Bigwim