Bigwim Privacy Policy — How Your Data Is Kept Safe

Bigwim (https://bigwim.ws) takes your privacy seriously. This privacy policy explains what information we collect about you, how we use it, and how we keep it secure.

By using the Bigwim platform, registering, or contacting us, you consent to the practices described in this Privacy Policy. This policy has been developed in accordance with international data protection laws and GDPR guidelines.

Information provided directly

When you register with Bigwim or use our services, we collect the following information:

• Identity information: Full name, date of birth, gender.
• Contact information: Email address, mobile number, current address.
• Proof of identity: Copy of National ID, Passport, or Driving License (as part of the KYC process).
• Financial information: Payment method details (bKash/Nagad number), transaction history.
• Account information: Username, password (encrypted), and security questions.

Automatically collected information

When you use Bigwim, certain technical information is also collected automatically:

Bigwim uses your information for the following purposes:

For operating our services

• Account creation, verification, and management.
• Processing betting and gaming transactions.
• Processing deposits and withdrawals.
• Completing KYC verification and confirming age.

For security and legal compliance

• Detecting and preventing fraud, money laundering, and other illegal activities.
• Meeting regulatory requirements.
• Implementing responsible gaming policies.

For Service Improvement

• Analyzing and improving platform performance.
• A personalized experience tailored to your preferences.
• Sending relevant bonuses and offers.

Bigwim never sells your personal information. However, limited data may be shared in the following circumstances:

Authorized third parties

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only limited information necessary to process transactions.
• Game providers: Providers such as Evolution and Pragmatic Play receive only the data necessary to operate their games.
• Identity verification service: Approved verification agencies for the KYC process.
• Technology Service Provider: Server hosting and security providers — bound by strict confidentiality agreements.

For legal requirements

Bigwim may be required to disclose data in response to a court order, government investigation, or lawful request from a regulatory authority. In such cases, we will endeavor to notify you in advance where permitted by law.

Data retention period

Bigwim does not retain your data beyond what is necessary:

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for up to 5 years after closure (as required by law).
• Transaction records: 7 years (as required by financial regulations).
• Marketing data: deleted as soon as you opt out.

Technical security

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Passwords are stored using bcrypt hashing — no one can view them in plain text.
• Firewall, DDoS protection, and regular security audits.
• Access control: only authorized personnel can access specific data.
• Regular backups and disaster recovery planning.

Bigwim uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.

As a Bigwim user, you have the following rights over your own data:

To exercise these rights support@bigwim.ws-. We will respond within 30 days.

Bigwim does not serve anyone under the age of 18 and does not knowingly collect their information. Age is verified at registration, and identity documents may be requested if there is any doubt.

If a minor has registered by mistake and we become aware of this, the account will be closed immediately and all associated data will be deleted.

Bigwim's servers and service providers may be located in various countries. Your data may be processed in those countries, where data protection laws may differ from those in Bangladesh.

When transferring data to third parties, bigwim ensures that:

• The destination country meets international data protection standards.
• A data transfer agreement with the third party is in place.
• Data in transit is sent in encrypted form.

Bigwim may update this Privacy Policy from time to time. For significant changes:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed accordingly.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any privacy-related questions, requests, or complaints, please contact us through the following:

• Email: support@bigwim.ws
• Live chat: Available 24/7 on the platform
• Response time: Within 24 hours on business days